Contact Information

Trend Micro Contact Information

Official support channels, email addresses, and global office locations for Trend Micro — plus tips for getting your issue resolved quickly.

Official Support Channels

Always use official Trend Micro channels to avoid third-party scams.

Purchase products, manage your account, download software, and access the full support knowledge base.

Available 24/7. Fastest channel for billing queries, activation issues, and general account help.

Submit a detailed support request. Attach screenshots of error messages for faster resolution. Response within 1–2 business days.

Peer-to-peer support from Trend Micro users and moderators. Useful for technical issues and product questions.

Trend Micro operates offices across the Americas, Asia Pacific, and Europe.

Global Headquarters

225 E. John Carpenter Freeway, Suite 1500, Irving, Texas 75062, USA

Asia Pacific HQ

150 Beach Road, #29-00 Gateway West, Singapore 189720

Japan HQ

Shinjuku MAYNDS Tower, 2-1-1 Yoyogi, Shibuya-ku, Tokyo 151-0053, Japan

Europe HQ

Trend Micro Europe Ltd, 1st Floor, Dukes Court, Duke Street, Woking, Surrey GU21 5BH, UK

Follow these tips to get a faster, more useful response from Trend Micro support.

Always contact Trend Micro through official channels listed above to avoid third-party scams.

Have your order number, registered email address, and licence key ready before reaching out.

For billing disputes, note the exact charge date and amount from your bank or card statement.

Request a case or ticket number at the start of every interaction so you can follow up.

If a resolution is not offered, ask to escalate to a senior support specialist.

Keep copies of all chat transcripts and email replies as evidence if you need to escalate further.

If you have been unable to get a response or resolution from Trend Micro, share your experience and join our collective complaint.