How to Cancel Trend Micro Security
Stop auto-renewal and cancel your Trend Micro subscription in 6 steps. Includes refund policy, third-party purchase guidance, and what to do if you are charged after cancelling.
About Trend Micro Subscription Cancellation
Trend Micro antivirus products — including Maximum Security, Internet Security, and Antivirus+ Security — are sold as annual subscriptions that auto-renew by default. Many customers are unaware of this until they see an unexpected charge on their bank statement.
Cancelling your Trend Micro subscription is possible through the official account portal, but the process is not always straightforward. Customers frequently report difficulty obtaining refunds after auto-renewal charges. If this has happened to you, our collective complaint page allows you to join other affected customers in pushing for accountability.
Cancel 30 days early
Avoid being charged for the next year
30-day refund window
Money-back guarantee from purchase date
Auto-renewal default
Must be disabled manually in your account
Step-by-Step Cancellation Guide
Follow these 6 steps to cancel your Trend Micro subscription.
Log In to Your Trend Micro Account
Go to account.trendmicro.com and sign in with your registered email address and password. If you have forgotten your password, use the "Forgot Password" link on the login page.
Navigate to Subscriptions
In the left-hand menu, click "Subscriptions". You will see a list of all active Trend Micro products linked to your account, along with their renewal dates.
Select the Subscription to Cancel
Click on the product you wish to cancel. Review the subscription details including the next renewal date and the amount that will be charged if you do not cancel.
Disable Auto-Renewal
Click "Turn Off Auto-Renewal" or "Cancel Subscription". You may be presented with a retention offer — a discount to stay. You are not obligated to accept it.
Confirm the Cancellation
Follow the on-screen prompts to confirm. You should receive a confirmation email within a few minutes. Save this email as proof of cancellation.
Verify No Future Charges
Check your account after 24 hours to confirm auto-renewal is shown as "Off". If you are still charged after cancelling, contact Trend Micro customer service immediately with your cancellation confirmation email.
Important Warnings Before You Cancel
Avoid common mistakes that lead to unexpected charges or failed cancellations.
Cancel at least 30 days before your renewal date to avoid being charged for another year.
Always save your cancellation confirmation email as proof.
Uninstalling the software does NOT cancel your subscription — you must cancel through your account.
If you purchased through a third party, cancel through that retailer, not through Trend Micro directly.
If you are charged after cancelling, raise a chargeback with your bank if Trend Micro refuses a refund.
Cancellation FAQs
Common questions about cancelling Trend Micro subscriptions.
Will I get a refund if I cancel mid-subscription?
Trend Micro offers a 30-day money-back guarantee from the date of purchase or renewal. If you cancel within 30 days, contact customer service with your order number to request a refund. Cancellations after 30 days are not eligible for a refund, but your protection continues until the subscription end date.
How do I cancel if I purchased through a third party (e.g. Amazon, Best Buy)?
If you purchased Trend Micro through a third-party retailer, you must cancel through that retailer directly. Log in to your Amazon, Best Buy, or other retailer account and manage the subscription from there. Trend Micro cannot cancel third-party subscriptions on your behalf.
What happens to my protection after I cancel?
Your Trend Micro protection remains active until the end of your current subscription period. After that date, real-time protection, virus definition updates, and web threat blocking will stop. Your device will be unprotected unless you install alternative security software.
I cancelled but was still charged. What should I do?
Contact Trend Micro customer service immediately via live chat or email. Provide your cancellation confirmation email, the charge date, and the amount. Trend Micro should reverse the charge. If they refuse, you can raise a chargeback with your bank or card provider.
Does cancelling Trend Micro uninstall the software?
No. Cancelling your subscription only stops future billing. The software remains installed on your device until you manually uninstall it. See our install and uninstall guide for step-by-step removal instructions.
Charged After Cancelling Trend Micro?
You are not alone. Hundreds of customers have reported unexpected charges after cancellation. Join our collective complaint and share your experience.