Find verified phone numbers, email addresses, and office locations for Trend Micro support — plus real consumer insights on what works and what to expect.
How to Reach Them
Multiple ways to contact Trend Micro — choose the channel that best suits your issue type and urgency.
Speak directly with a Trend Micro support agent. Best for urgent billing disputes, account lockouts, and technical failures.
1-888-762-8736 Toll-Free · USAvailable through the Trend Micro website and Help Center. Useful for quick queries, activation help, and subscription questions.
Via Official Website Online · Help CenterSubmit a support case online for installation, activation, cancellation, or billing issues. Trend Micro typically responds within 1–2 business days.
media_relations@trendmicro.com Media & Press OnlyFor formal correspondence, legal matters, or escalated complaints. Always book an appointment before visiting in person.
Irving, Texas, USA North America HQFull Number Directory
All verified Trend Micro contact numbers for North America. For other regions, visit the official Trend Micro Contact Us page.
| Region / Department | Phone Number | Type |
|---|---|---|
| US — Toll-Free (Main) | 1-888-762-8736 Toll-Free | Customer Support |
| US — General | 1-817-569-8900 HQ | Corporate |
| US — Austin, Texas | 1-512-646-6100 | Regional Office |
| US — San Jose, CA | 1-408-257-1500 | Regional Office |
| US — San Jose, CA (Toll-Free) | 1-800-228-5651 Toll-Free | Regional Support |
| US — Jersey City, NJ | 1-201-479-5376 | Regional Office |
| US — Media / Press | 1-817-522-7911 | Media Relations |
| Canada — Ottawa, Ontario | +1-613-599-4505 | Canadian HQ |
| Canada — Fax | +1-613-599-8191 | Fax |
ℹ️ For Australia, New Zealand, Asia, Europe, Middle East, Africa, and Latin America — visit trendmicro.com/contact for region-specific numbers.
Consumer Insights
Based on aggregated data from 1,323 consumer interactions — know what to expect before you call.
Login problems, account access, password resets
Subscription activation, renewal issues, cancellations
Software not working, installation errors, compatibility
Unauthorised charges, double billing, refund requests
General questions, pricing, plan comparisons
Refund requests, chargeback disputes
Get Faster Help
Consumer-tested strategies to improve your chances of a successful outcome when contacting Trend Micro support.
Locate your purchase confirmation email before calling. Your order number, subscription ID, and registered email address will significantly speed up the verification process.
Consumer data shows Tuesday and Wednesday mornings (9–11 AM local time) have the shortest wait times. Avoid Mondays and Fridays when call volumes are highest.
Note the date, time, agent name, and case reference number for every call or chat session. This is essential if you need to escalate your complaint later.
Live chat creates a transcript you can save. For billing disputes or cancellation requests, written evidence is far more effective than a phone call alone.
If your issue is not resolved within two business days, ask to be escalated to a senior support specialist or submit a formal complaint through our platform.
Physical Locations
North American office locations for Trend Micro. Always contact the relevant office before visiting in person.
Frequently Asked Questions
Answers to the most common questions consumers ask before contacting Trend Micro support.